What are cookies?

Cookies are harmless text files that web servers can store on your computer’s hard drive when you visit a website. They allow the server to recognise you when you revisit and to improve your experience on the website.

There are two main types:

Transient (or per-session) cookies

These last until you close your browser. They recognise you as you move between pages, for example recording the items you add to an online shopping basket. These cookies may also help maintain security.

Persistent (or permanent) cookies

These stay on your machine until they expire or you or your browser delete them. Many are built with automatic deletion dates to help ensure your hard drive doesn’t get overloaded. These cookies often store and re-enter your login information or your language preferences, so you don’t need to remember the details.

We use both types of cookies

Additionally, cookies can be first- or third-party cookies. First-party cookies are owned and created by the website you’re viewing. Third-party cookies are owned and created by an independent company, usually a company providing a service to the owners of the website.

What we use cookies for

Internet cookies are common and do not harm your system - they just store or gather site information. They help you do things online, like remembering login details so you don’t have to re-enter them when revisiting a site.

We use cookies to:

  • Gather customer journey information on our public site only
  • Temporarily store input information in our calculators, tools, illustrations and demonstrations
  • Store details of your marketing, product preferences to improve our targeting and enhance your journey through our sites and partner sites
  • Evaluate our sites’ advertising and promotional effectiveness (we own the anonymous data collected and don’t share it with anyone)

We don’t use cookies to track people’s Internet usage after leaving our sites and we don’t store personal information in them that others could read and understand. We will not sell or distribute cookie information without your prior consent.

Changing your cookies settings

To enable or disable cookies, follow the instructions provided by your browser (usually located within the ‘Help’, ‘Tools’ or ‘Edit’ facility). Alternatively, an external resource is available at All about cookies providing specific information about cookies and how to manage them.



Date of Last Revision: 27 September, 2016


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